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Terms of service

 

Welcome to the website of Moida. These Terms and Conditions (“Terms”) apply to your use of our website and any products or services purchased from us. By accessing or using our website, you agree to be bound by these Terms.

1. ABOUT US

Company Name: Made By Nature Limited
Company Number: 11475431
VAT Number: 328097093
Registered Office: 64 - 66 Charing Cross Road, London, England, WC2H 0BT

For customer support enquiries, you can contact us at: hello@moida.co.uk

2. GENERAL

These Terms govern the contract between Made By Nature Limited (the "Company", "we", "us") and the user of our website (the "Customer", "you"). By purchasing products through our website, you confirm that you have read, understood, and agree to these Terms.

3. PRODUCTS AND SERVICES

We supply products and services that are described on our website, which are subject to availability. We reserve the right to modify or discontinue any product or service at any time without prior notice. Images of products are for illustrative purposes only and may not exactly match the actual items.

4. ORDERING AND PAYMENT

4.1 Placing an Order

By placing an order with us, you are offering to buy a product subject to these Terms. Once your order is placed, we will send you an email confirming receipt of your order. This email is an acknowledgement, not an acceptance of the order.

4.2 Acceptance of Orders

A contract is formed between us once your order has been processed and accepted. We reserve the right to cancel any order before shipment. If we cancel your order, we will issue a refund to the original payment method.

4.3 Pricing and Payment

All prices on our website are inclusive of VAT, where applicable, and are quoted in British Pounds (£). Delivery costs will be calculated at checkout and are additional to the product price.

Payment can be made using the available methods on our website. By placing an order, you confirm that the payment details provided are correct and that you are authorised to use the chosen payment method.

5. CANCELLATION AND RETURNS

5.1 Right to Cancel

You may request to cancel your order within 14 days from the date of delivery. To initiate a cancellation, you must notify us within the 14-day period by email, as outlined in our Refund Policy. 

5.2 Returning Products

Refund or cancellation applies to products that are unused, in their original packaging, and in a resellable condition. You will bear the cost of returning the products unless the items are defective or damaged. For more information, please refer to our Refund Policy.

6. GIFT CARDS

Gift Cards are non-refundable and must be redeemed in full. Gift Cards are valid for 24 months from the date of purchase. After this period, any remaining balance will be forfeited.

Gift Cards cannot be resold or exchanged for cash and can only be used to purchase products on our website and in-store.

7. INTELLECTUAL PROPERTY RIGHTS

All content on our website, including logos, images, text, and graphics, is owned by Made By Nature Limited or its licensors and is protected by copyright, trademark, and other intellectual property law. You may view, download, or print content for personal, non-commercial use only. Any other use or reproduction of content without our prior written permission is prohibited.

8. USER-GENERATED CONTENT

If you post content on our website or social media platforms (such as reviews, photos, or videos), you grant Made By Nature Limited the right to use, modify, and publish this content for marketing purposes. You warrant that you own the content and have obtained the necessary permissions for any third-party material included in it.

9. LIMITATION OF LIABILITY

We will not be held liable for any loss or damage resulting from the use or inability to use our website or products, except where such loss or damage arises from our negligence or breach of these Terms.

Our liability shall not exceed the price of the product purchased, and we shall not be liable for any indirect, consequential, or punitive damages.

10. DATA PROTECTION AND PRIVACY

We value your privacy. Our Privacy Policy explains how we collect, store, and use your personal data. By using our website, you consent to the processing of your personal data as described in our Privacy Policy.

11. DELIVERY

We aim to dispatch your order promptly, and delivery times will vary based on the shipping method selected at checkout. While we strive for accuracy, we cannot be held liable for any delays caused by third-party delivery services, customs clearance, or other unforeseen circumstances beyond our control. Any estimated delivery dates are provided for guidance only and do not constitute a guarantee. For full details on delivery options, please refer to our Delivery Policy.

12. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms if the failure or delay is caused by circumstances beyond our control, including but not limited to natural disasters, strikes, government actions, or other events outside our control.

13. AMENDMENTS TO THESE TERMS

We reserve the right to update or modify these Terms at any time. Any changes will be published on this page and will take effect immediately upon publication. It is your responsibility to check this page periodically for updates.

14. GOVERNING LAW AND DISPUTES

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be resolved by the courts of England and Wales.

15. CONTACT US

For any questions regarding these Terms or our products and services, please contact us at: hello@moida.co.uk

16. PROMOTIONS

By entering any competition or promotional offer organised by Made By Nature Limited, you agree to abide by the specific terms and conditions of that promotion, as well as the Terms outlined in this document.

17. RECYCLING AND WEEE COMPLIANCE

Certain products sold by us may include electronic components subject to the Waste Electrical and Electronic Equipment (WEEE) Regulations. We encourage customers to recycle their unwanted electrical goods responsibly. For more information on recycling options, please contact our customer service team.